Helpdesk

We are here to help. If you have any questions, need assistance with our services, or encounter any issues, our support team is ready to assist you.

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•   Edificio Flow 
• Praceta Prof. Alfredo de Sousa 8, 1º Piso 
• 1495-241 Algés, Portugal

•  Centro Empresarial Hipercentro
• Rua do Dr. Eduardo Santos Silva, 261 - Fração F
• 4200-283 Porto, Portugal
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•  +351 21 414 73 20
• (cost of call to the national fixed network)

For the Problem Description...

Be as specific as possible regarding the type of problem, the error messages received, and what led to this problem.

More information results in less repetition of efforts when the support engineer starts working on the case.

Check for any known and existing logs or error messages. Provide this output (or capture it in an image).

Provide the answers to these questions in the Problem Description:
- Which services are affected by the problem?
- How many users are affected?
- What is the impact of the disruption on your core business or your customers?
- How long have the services and the business been affected?
- What is the software/firmware version number?
- Can the problem be reproduced?
- What date and time did the problem occur?